• We proudly offer a 30-day satisfaction guarantee on our quality products. If you are not satisfied with your order for any reason, we will charge a 15% restocking fee and refund the remaining amount if you return the item within 30 days of delivery. Items must be returned in their original packaging and must not be damaged or show any visible signs of wear. We are also not responsible for return shipping costs or import/export fees incurred during the process.
  
  We refuse to refund orders that do not meet our requirements. Of course, your satisfaction is of utmost importance to us and we are happy to make adjustments where we can or provide a reasonable quote for service at your request.
  
  Customers are limited to 1 exchange within 30 days, and the full amount of the order can be credited to a new purchase.

About Us

• Guangzhou WeiLin Jewelry Distributors wholesale inlaid jewelry, high-end silver jewelry, rings, earrings, necklaces, etc., and occupies a relatively stable position in the consumer market. WeiLin Jewelry Distributors have reasonable prices. According to the market positioning of different mid-to-high-end brands, combined with international trends, we provide popular and fashionable accessories corresponding to the styles of each brand, and provide global best-selling products. The product quality has passed the factory quality inspection, the retail price is reasonable, and you can enjoy the wholesale price if you buy more than 5. Please leave a message to contact customer service for purchase
• Our mission
• To provide first-class services to the society and create a happy and beautiful life for employees. At the same time, our team provides a broad development platform for each employee to give full play to their talents. It is a place where employees realize their life value and a place where employees create a happy life.
• Our vision:
• In order to provide customers with high-quality products, we specifically look for companies with professional knowledge to cooperate and select the best materials. Not only that, we have formed a small team and accumulated a lot of experience in order to better serve our customers again and again. It is the joint efforts of our team that make our products truly unique. We are lucky that you have chosen WeiLin for online shopping! If you have any questions, please feel free to contact our customer service staff.
• Our Service:
• We have a service team that closely monitors the entire sales process. The team is always ready to assist you with returns and exchanges and listen to your complaints. Thank you for choosing us again!
• What are your concerns?
• Our 24/7 customer service is always here to help you. You can easily find our friendly customer advisors through this website live chat, message, Facebook, Instagram, email or phone. Once you contact us, we will get back to you as soon as possible.
• We want to hear from you. You can always give us feedback and let us know about your experience.
• Email: cl18676622522@gmail.com

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cl18676622522@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cl18676622522@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cl18676622522@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cl18676622522@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cl18676622522@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cl18676622522@gmail.com.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cl18676622522@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cl18676622522@gmail.com and send your item to: 701 Cathedral Road , Suite 45 - 247, Philadelphia AL 19128.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 701 Cathedral Road , Suite 45 - 247, Philadelphia AL 19128

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

• We want to ensure you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy describes our shipping and delivery process, as well as our tax collection practices.
•  
• 1.Processing Time
• Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 5 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.
•  
• 2.Shipping Options and Charges
• We offer various shipping options for your convenience, including standard, expedited, and international shipping. Shipping charges will be calculated based on the shipping option selected and the destination address. Shipping charges will be shown on your order form before you submit your order.
•  
• 3.Order Tracking
• Once your order has shipped, we will provide you with a tracking number so you can track your package online. You will also receive email updates on the status of your order and estimated delivery date.
•  
• 4.Delivery Issues
• If you experience any issues with the delivery of your order, please contact us immediately. We will work with our shipping carrier to resolve any issues and ensure your order is delivered as quickly as possible.
•  
• 5.Shipping Restrictions
• We currently do not ship to certain countries or regions. Please check our website for the most up-to-date list of shipping restrictions.
•  
•  
• 6.Title and Risk of Loss
• All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
•  
• For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or 18057907388@163.com
• Please note that this sample Shipping and Taxes Policy is for informational purposes only and is not a substitute for legal advice. You should consult with a qualified attorney to ensure your Shipping and Taxes Policy complies with applicable laws and regulations.